Inconsistent. When it is good, it is REALLY good. Other times just passable. Ingredients are quality and the real deal, but the crust can be beautiful or cardboard depending on the day. And, alas, same can be said of the service. Sometimes I order a pizza on a Friday night and it is here in 40 minutes, piping hot. Sometimes stone cold. Today (Wednesday) I ordered a pizza and called an hour and a half later when still no pie was at my door. Woman on the phone was apologetic, said she'd "put it in the oven right now". No offer of free stuff, no "this order is on us". Sigh. I wish Via Mercanti delivered. Not sure I'll be ordering again from here soon, and I have been a regular.