Planning on going to the pool? BEWARE!! The pool manager, Rolondo has the worst customer service!! I'm sure under stress and pressure to hit numbers.....I took the brunt of this one. I was hustled and tricked into paying for a day bed. From the moment I got there, I told them that I was unwilling to pay for a $200 daybed, but if they wanted to waive the charge or if the casino was willing to waive the charge, that I would gladly spend at least $200 worth of food and alcohol. They said that they would call the casino and find out. Every 30 minutes I received the same message...."still waiting to hear from the casino...would you like more drinks or food?" 3 1/2 hours later...time to settle up...."Oh the casino won't comp it and neither will we...so you will have to pay the $200!" Long story short...Rolondo refused to listen to me or believe anything that I had to say, called security (security didn't even know why they were there because I wasn't causing a scene), then told me that I would have to take it up with the casino. So, I went to settle up.....NO waitress came to help me. So I went to the bar....they called Rolondo again.....he refused to even come talk with me and sent a waitress to deliver his message....."you are all settled up and everything has been charged to your room" REALLY??? Who authorized that??? Because I certainly didn't!!! Struggling to hit "Holiday numbers" on Easter Sunday...they only had maybe 2 out of the 9 daybeds rented and from what I could see....ZERO cabanas rented.....I was the victim of a hustle! I find out later that Rolondo didn't even call the casino till it was time for me to settle up the bill" WHY WAS I TOLD EVERY 30 MINUTES THAT THEY WERE STILL WAITING ON A CALL BACK FROM THE CASINO? Rolondo tried to brush this one off on the casino and make them deal with it! Refussing to even speak with the "customer" and sending a waitress to deliver his message. WONDERFUL PROFESSIONALISM ROLONDO!!! Bottom line after hours of problems and going back and forth between the pool and the casino.....the pool dropped the fee to $100 and the casino picked up the $100 charge. Moral here.....BUYER BEWARE OF ROLONDO AND THE GVR POOL!!! And props to Eric in the casino for helping to turn a horrible experience into a happier one. Eric was outstanding, professional and a man of his word! Eric is an asset to GVR......ROLONDO, MANAGER OF GVR POOL, WILL MOST LIKELY NOT BEING WORKING THERE LONG. (WORST CUSTOMER SERVICE AND LACK OF PROFESSIONALISM THAT I HAVE HAD IN MY 12 YEARS LIVING IN LAS VEGAS.)