I just had a terrible experience with Dr. Jennifer Vonya-Novak's front office. I changed my primary care to Dr. Novak. It took me 3 weeks to get an appointment because she ONLY DOES 4 NEW PATIENTS A DAY. I waited the 3 weeks for what I was told was a 7:45 am appt. I got to her office at 7:45 (actually 7:47 am according to my cell phone). The door was locked and the office hours posted were 8:00- to 5:00. I could see through the glass doors that there wasn't anyone at the desk area. l left ,went home and called a 8 am, no answer. Called again at 8:10 and the lady said I missed my appointment and could not be seen today. She argued that the door is always open at 7:45. She was unapologetic and offered me a next day appointment, like she was doing me a favor since I "MISSED" my appointment. She kept calling me "my dear" as if I was incapable of knowing the appointment time. I found her very condescending. Needless to say, I will not be going to Dr. Novak and will let my friends know the office procedures there and the unbendable and arrogant rules!