I guess I see the point when people treat Tony Roma's as something like an "awww", and then feel something like "ewww" because of the irrationally elevated expectations.
That's not fair, though - TR is a solid franchise, well built, professional grade. Pricey, but not really that expensive. Good menu, decent food, okay drinks.
The one and only reason to check out TR specifically would have been their beef ribs - few other chains are offering them. And those ribs are actually quite good, though personally I feel more like pork ribs.
Ambient is a very chain like, rather upscalish, but nothing specifically wrong with it. Cozy booths, clean, quiet, soft and comfortable atmosphere.
Been there with my wife, experience was fair and plain. Could be there again, or can skip the place all together - pretty much the same, if not for the beef ribs. Those are unusual and good, worth returning at least once.