I've only gotten take-out from here while having some greasy diner food cravings, and my two experiences were both okay.
The first time I got the club burger, which was alright. I really liked the buns they use, which are slightly sweet, and the rest of the burger was somewhere between average and good. The second time, I tried the famous Notso fries, which were super disappointing to me. I like the cottage fries that they use, and they are generous with the bacon, but the cheese on these fries really grossed me out. It seems like they just throw a couple slices of processed Kraft singles on top and broiled it, because the cheese had that plastic-y texture and not great taste. If you like processed American cheese then you might like these I guess, but I definitely wouldn't order them again.
The service I got both times was technically polite but brisk, but since they were both just take-out orders I wasn't really expecting much more. I'd probably come back to try their breakfast items, which might hopefully improve my rating, but if I ever want cheese fries or a burger I'll drive the extra few minutes and pay the extra dollar or two to get awesome versions of them from B Spot.