Food is good, service inside is good. Sweet tea: Chick Fil A's is better. Coleslaw: no Bueno. Drive thru: I really wish the drive thru girl was perkier. It's always the same mean girl, I'm like come on! You've got a job for crying out loud! I've got a full 10 minutes max to grab food and get back to my desk. At least I'd like to see a happy face and make it an enjoyable 10 minutes. She looks like she HATES her job? So I said screw this and I started going elsewhere or if I absolutely have to eat at PDQ, I've been fully skipping the drive thru and walking in to pick up and go, even though it makes me a little late back to work. I have to drive 10 minutes to PDQ, for a 10 minute pick up order, then 10 minutes left to drive back to work. I don't have the luxury of an hour lunch and sitting inside for a real lunch hour.
Staff at the inside counter taking orders: wow! Total 360! They are all so, so nice! Totally worth being late.
Your staff's attitude can totally be felt by your patrons, if there's a problem, fix it.