I'll give one star because the animals looked happy and well cared for and were absolutely adorable.
Unfortunately we received terrible service at the AZ Mills location. It was the day after Christmas 2013 and granted, there were a lot of people around, but every employee guarded the animals with a scowl. There was no welcoming feeling here. They had such adorable baby animals, it was all we could do to look....I knew we were going to end up walking out of there with a baby bunny under our arm. We had been looking for the right one and it looked like we found it. I was caught up looking at the puppies and my daughter and my neice got the approval, from me, to pick out a bunny. When they went to pick out a bunny an employee came and shut the lid on their hands and said "can't you read, don't touch the animals!" My daughter was humiliated because she is special needs and she thought that now everyone knew she had trouble reading. She came running to find me, and when she told me, while crying, what was said to her and my neice, I thought they must be overreacting. So when I went over to the bunnies I opened the bunny cage and i was greeted with rudeness from yet another employee asking if there was anything she could help me with, as she had already told the girls that customers were not allowed to hold the animals. Why are the cages open? How is someone supposed to bond with an animal when they have a smug employee standing over them? It became clear that my girls were correct in how they were treated. I closed the lid and told the employee that "No, we will buy our rabbit elsewhere." It is beyond asinine for a pet store to try to sell animals, at ridiculously high prices, and not allow people to freely get to know the pets they intend to buy. When we left we had all employee eyes on us like we were criminals. I understand employees need to be around to supervise but this place is takes it too far. We will stick to our favorite pet stores where employees appear to enjoy their jobs and the people they serve. Pratts Pet Store & Feed Market and Choice Pet Market are wonderful stores that allow you to freely touch, hold and pet the animals they are trying to sell and they also have a friendly inviting staff. Why would anyone shop at a store that is so over priced and unfriendly to the public. I understand the argument of "insurance costs" but if that is the case then how do other pet stores like Pratts Pets and Choice Pet Market do it?