I have been a customer at the High Roller a number of times in the past, and had a great time each visit. However, my most recent visit has solidified that my family and I will not be returning customers.
I purchased a Groupon for the daytime happy hour for two. On Groupon it is clearly advertised as 12pm-659pm, that being the daytime happy hour deal. It says that on the main page, on my voucher, and on the details of my email confirmation.
I show up with my boyfriend to the High Roller at 640pm. More specifically, I was inside having my phone scanned at that. We were not late or were just about to be. We had time.
We were quickly informed that our vouchers would not be accepted because there had apparently been a time change as far as the daytime vs nighttime happy hour.
I asked to speak with a manager (or any higher up) because there is absolutely no reason the two of us should be required to pay any difference, since we had already purchased vouchers.
We were told to bring it up with Groupon and that there was nothing they were willing to do for us. Nothing.
If there is a lack of communication or activity between the High Roller and Groupon, that is NOT the customers fault. If that is not how it is currently advertised, how is anyone supposed to know any better? The public is not just going to be readily aware of a time change that is not already posted on this sort of website.
So the fact that the High Roller was not willing to do ANYTHING for us was nonsense. Groupon however, was more than apologetic and gladly gave us a refund.