I expect more from a high end retailer, the sales people here are terrible. They were all just standing around, no one acknowledged my husband and I for sometime. I needed a belt sized that I got from a Ferragamo outlet, I purchased the belt there without my husband and needed it size later on for a wedding that evening. Apparently they are not allowed to size belts from outlet stores. The person I spoke to repeatedly said they weren't allowed to all the while I was asking for an explanation. She kept saying saying "umm we cant" "ah its against store policy". I didn't want to argue so I left. I was getting so angry, and had I stayed there longer I would have had some choice words for her and all the other useless people hovering around behind one tiny showcase. Took the belt to Neiman Marcus and they gladly sized it.