I was there yesterday evening for a meeting with 6 other people. We were seated outside which was fine as it was a nice evening, however the hostess failed to mention there was a private party occupying the outdoor patio. We were seated, order drinks &, appetizers. Drinks came & we began our meeting. 1 hr later no appetizers & no waitress to even place our food order. We found manager and complained he said he'd send server right out. She never came 20 min later we found manager &, told him we were leaving to go to On Tap. He didn't even apologize. Just let us walk out. We had a great meal at On Tap........we have monthly meetings in Medina sadly we will no longer be taking our business to BW3. The manager should have picked up servers slack & filled in for her if she couldn't keep up. What poor customer service