This location is the closest to me that has a drive thru. And being a mom on a late Friday night, I didn't feel like getting super fancy to go stand in line, so I came here. After about ten mins waiting in the drive thru, I got to the window. The girl working it was nice; adding my last minute chicken egg roll order. I get home, and I live near 35th and Camelback, to discover both my plates were wrong. I normally chop it up to the usual "fast food workers don't check before handing out food" and deal with it, but both plates were filled with food that me nor my husband like at all. So I give them a call, the lady on the phone was curt and short. I told her I would be there in 20 mins to get my correct order. So I make the drive again. I got the same nice window girl.
But I guess my big complaint is that in that whole ordeal, I never got an apology, or an offer for a coupon for next time or anything. I work in the service industry and I have for years and I always try to fix the problem then give some incentive to come back.
Overall, I don't expect 5 star, white table cloth restaurant service at these places but I do expect basic customer service skills.
I'm giving 2 stars because my correct order was delicious