I enjoy the facilities and services at 121. Parking and saunas are a huge plus. The only concerns I have are regarding their recently opened Uptown Cycle. I've attended at least five classes here, and I think the studio space is well decorated (albeit a tad small) and the instructors are decent for the most part. The "reception staff" however needs some work. The past two classes I've taken I've been greeted with a surly, insinuating "can I help you?" upon walking in. Perhaps a more welcoming and friendly "Hi! Are you here for the 12pm class? Let me check you in" would be more suitable. Additionally, instead of sitting in your chairs during class on your phones (yes, class participants do see you back there) try to be more a tune to the class needs. For example, 30 minutes into an hour long class today, the room was getting quite stuffy. Obviously the instructor is preoccupied, so maybe the staff member doing nothing should take some initiative and turn a fan on for the class.
I personally love 121, their new spin studio could just use some more improvements.