I used to go to Romano's Macaroni Grill 2 or 3 times a month when I lived in N. Texas and always had a great experience but not so much since moving out west.
On the plus side - the food was OK, not great but OK. The dinner salad was a bit wilted but fair - nothing special but again, OK.
The area that could have been a LOT better was the service. The restaurant was pretty much empty (very empty) so it wasn't like they were jammed up but it was like our waiter simply forgot us. We got our water and drinks but then nothing. After my drink was delivered our waiter did not come back till our drinks were long gone and when he did decide to show up we were not asked if we would like another round of drinks.
The kitchen did a great job, the food was great, fresh and out to the table promptly.
Funny, although the food was good (not great), fresh and a reasonable price, the thing that you remember the most about a place is the lousy service. If the service had been okay, I would have given it at least 4 stars.