I've had it with this location! The only thing good they have going for this place is Jordan Sommaggio, the family engagement coordinator. My girls have gone to their preschool off and on for 4 years. They go to the summer Y camp program during summer but I will now be pulling my daughter out of the AM Preschool and not attending any further activities.
Their front desk staff are horrible when it comes to customer service and customer service is was sets the tone about a company. Not only do they not greet you upon entrance, they don't even acknowledge you when you're standing in line waiting. There's no, sorry for the wait, someone will be right with you, good morning... Nothing. They process transactions slow and most times need help.
Today was the end all be all with their customer service. I came in CLEARLY with baby poop all over my pants. My daughter had a blow out while waiting in the car for preschool to get out. I walked up, stood next in line behind a couple their TERRIBLE STAFF named KASEY was helping. I stood there for 12 mins while people walked past me commenting on the poop I had all over me and the smell. Kasey had looked up a few times yet never once acknowledged me. It wasn't as if she was extra busy with her customer because there were times in between their transactions that she had to wait for them to either pull out IDs, money, or even fill out forms. It got to the point that I gave up on her and caught someone else walking down the hall. I asked to speak to a manager or find someone else to pull my daughter out of class. Once I had my daughter I approached the front desk again where HORRIBLE staff member Kasey was STILL working on this couples transaction now 20 mins later. Lord only knows how long they were there BEFORE I had arrived. I said excuse me 3x trying to get her attention. Kasey was so determined to IGNORE me that the lady she was helping had to tell Kasey I was trying to get her attention. Kasey's response was, "what?!" I asked her politely for her name and left. Their staff are not only rude but inconsiderate.