I was so looking forward to trying this spa today. I filled out the lengthy form online prior to going. I arrived ten minutes early to take a tour (was asked to do this when I made the appointment). When I got there, I did notice that the receptionist never once looked up at me or made eye contact. I complimented them for having the form available online. Then she told me that they never received my information, and that this was the third time they had this problem today (clearly a technical problem on their end). She then had me fill out the entire form again on their computer. Annoying. I submitted it, and once again I received the "form submitted successfully" message. However, they still did not receive it, and they asked me to once again fill out the entire form but not to hit submit, so they could copy it into a word document. I should have left, but I filled it out once more and when I was done, I waited in the lobby alone for 5 minutes. Then they returned and spent ten minutes trying to copy it and create a word document. I was starting to become pretty irritated. I should mention that the receptionist who was kind of sweet is far from professional. She actually used the word "shit" a handful of times, talking to herself, when trying to figure all of their tech problems out. Another employee (and older woman) touched my water bottles to make sure they were mine while I was filling out the form. A few minutes later, I saw her wipe her nose with her hand. Gross.
Okay, so after I filled out the form for the third time, I think the receptionist could not figure out how to make it into a word document and she said "I'll just make a little account for you." She then asked me for my address, and my email address. I couldn't believe it. She got my email address when I called and made the appointment, and I had entered it into their form at least three times. That was it for me. I told them that my appointment was over 30 minutes ago, and that I had too much to do to be wasting time in their lobby any longer. I was very sad driving home, because I really needed some "me" time and was very excited to try their body wrap. I could not put up with the service any longer though.