Terrible. Prior to tonight, I've ordered carryout online after work about every other week. Tonight, I came to pick up my order and waited at the Curbside Pickup parking spot (like I always have--the 30something times I've done it.) After about 15 minutes, I finally pulled my car around and went in to get my food. I was directed to the bar, where there were no employees the first few minutes I was waiting. Finally, someone came up and provided me my food. When I explained that I had been waiting outside, she informed me that they "don't do curbside on online orders." Hmm.. well they certainly have every other 30 something times I've ordered this way. When I explained that, she changed her story and told me they "only do curbside late at night." Again... I've always ordered right at 5pm when I get off work and they've always brought it out. Not that I mind going in... but if that's the process, that should always be the process. There's no option to choose curbside vs. inside, etc. when you order online. (BTW.. I also already tipped on my order, assuming it would be delivered curbside.)
When I finally got my food, I left. Once outside, I realized I wasn't given my coke and returned to get it and had to wait again. Once I got home, I realized every part of my order was wrong. I had ordered a burger with a side of french fries. Then as an additional side, I ordered mashed potatoes for an extra fee. Didn't get the french fries that came with my meal. I ordered cheesecake with no strawberries and only chocolate syrup. What did I get? You betcha... cheesecake with strawberries and NO chocolate syrup.
Absolutely ridiculous. This was 5pm on a Monday and they were not even remotely busy. No excuse.