I was referred by my next door neighbor who had been using Orange for quite a long time They said they are very pleased and have had no problems with bugs since their first service When I called to set service up I was impressed by my encounter Very thorough kind and professional He was able to set something up very quickly Today was my first service and the young man Chris was very polite, friendly and communicated as to what he was doing and what I can expect He made sure to let me know when finished and so my first impression is a good one Now if these creepy lil and big bugs go away I will be very happy and very impressed