Car was getting too hot one evening after a few days of trouble. Charlie was very nice when I explained what had been happening and told me to fill up the radiator with water, and walked me through the steps of how to do it. When I arrived at Highline safely, they let my car cool down and took a look... cracked radiator. Charlie quoted me a price and I called me home mechanic just to check (you can never be too careful). My mechanic at home said that was a pretty good price and said that they had never replaced the radiator, so a crack was possible. Highline lent me a truck to drive to work and I picked up my car the same day. They also have wifi so I was able to work while I was waiting for the loaner.
About two weeks later, when I returned from vacation, my AC started to wimp out. I wasn't very happy since I just spend a lot of money fixing it within the last year. Didn't know if something had happened during my radiator replacement that had caused the AC to not work. Charlie had me bring it back in and someone looked at it-- apparently some wires had gotten disconnected somehow and they fixed it no charge.
Overall, very nice and trustworthy guys. A good mechanic is very important yet hard to find. Would recommend!