This place is a dump. The worst customer service we've ever experienced. First we get welcomed with the news that there s a $5.00 a day "Fremont Experience" fee. We could care less about $5.00, but this was not disclosed at the time of reservation. We were told that the fee was to cover the Fremont Experience out the front door, which We might add, is the street in front of the hotel, a PUBLIC street!! Get to our dark and extremely dated room in the Carson Tower, which hasn't received a renovation since Sinatra headlined here. In room water: $7.00, in room coffee $10.00. Really? The hotel pool was closed on Saturday, due to a haz-mat problem. We were disappointed as we had planned to spend the day by the pool. Called the "assistant general manager" Julio, who explained the problem, and we were only offered late check out the next day. Not much, considering we had a 815am flight Sunday morning. Obviously declined. Called back to ask for some sort of compensation, still waiting........
Julio finally called back after over an hour, and said there was NOTHING he would do to compensate us for ruining our day. The uncaring and apathetic staff here are unbelievable!
Final slap in the face, I go down to run boarding passes for flight, find out there is a $5.00 charge...to run a boarding pass???!!! There are no comment cards in rooms, I wonder why????
Like I sad, a DUMP, and an absolutely insulting experience.