My office at University Hospitals is about 300 feet away, so getting my coffee fix here is quite convenient. My favorite person there is Jacqueline, just the cheeriest barista ever, and she is smiling and welcoming even when this place is packed with customers. That, in itself, makes the routine of buying coffee a more pleasant experience.
In all, there's not a whole lot to say about this Starbucks. There isn't any outstanding characteristic that makes this better than another, but it is usually clean and service is decent. I've had my orders messed up in the past and occasionally I find the baristas can be a bit curt (never Jacqueline), but it can be a very busy place with CWRU and our hospital right across the street.