Great service. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. Have had for around 3 months now, still love it. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy.