I used them 8-23-2009, they showed up on time and went to work, and were so courteous and professional. Gilbert did most of the talking and was very nice and obviously knew what he was doing. As others have mentioned, it's not so easy to get anyone to call back after you've set up your move -- I had questions, and I also had possible extra business for them, but no one called me back. No worries though, they'll show up.