After multiple shops told me they would be unable to even look at my computer for 3 days and were going to charge a minimum of $80 just to evaluate the computer, Jake was able to transfer the powerpoint I needed immediately and fix my computer within an hour for $60 total, including the replacement part. It was incredibly easy to work with him and I am so grateful for his help. I would highly recommend Graphite if you have any issues with your Apple computer.