Not impressed at all. Called the number on the website due to it being Easter Sunday and were one of few open around 5:30pm which I can appreciate. Spoke to someone who didn't identify himself and told me the price would be between $150 and $200. When the tech arrived, he immediately got out of truck, quickly looked to the problem just says "well this is going to be $250, I can already tell", and failed to provide an explanation at first. There was no hive like one sees in trees or plants, etc. they were just around the fascia board in a small area. He sprayed for a few minutes in two areas, got off ladder and came back and goes "you are all set". He also told me there was honey in the wall, that is what is attracting them, and that he has been "doing it for 6 years and he just knows and that it will continue to happen". Again I asked why it was higher than was quoted on the phone, and was provided no further explanation. He then said that I am not eligible for a guarantee/warranty due to the honey. Said they will keep coming back, and that if I want his company to do the repair work needed, it was minimum $1500, and they wouldn't be responsible for any home damage or repairs to the house nor the repairs to fix the house and that would be out of pocket additional with another company. He then told me to save money to start cutting into my own drywall to help locate the problem before calling for the removal as we couldn't exactly pin point the problem on which wall it was. I would recommend go elsewhere. I get it that it was Easter Sunday and I can appreciate the prompt response, but $250 for being out there for less than 25 minutes, and not even honoring the price quote on the phone is wrong. How could you provide such limited service, yet charge more than what you said over phone, and also not give any warranty when you didn't even have to remove a hive.
And to further the negative experience, I don't appreciate a direct phone call with an aggressive tone, using profanity and calling me a liar multiple times two days later based on my yelp review. Telling me I wrote a "sh***y" review. I have every right to voice my experience. That is now how you handle business. Clearly other reviews share similar thoughts as I do, and after speaking to multiple companies since, they all apologized that I went through Mtn. View, and one even hit the nail on the head and knew it was your company directly based on description of what I said to them. What does that tell you? Tech told me to not call them again when the problem re-occurs. This is not an exaggeration. Not a way I would do business. You don't get satisfied customers when you act that way, and I should have looked first to notice your current "F" rating on BBB. DO NOT CALL MY NUMBER AGAIN AND IF YOU DO I WILL REPORT IT TO THE BETTER BUSINESS BUREAU AS WELL AS THE MARICOPA COUNTY GOVERNING BOARD FOR ENVIRONMENTAL SERVICES.