My 5-star rating for this place is totally based on its food and service. I disregarded the atmosphere of the restaurant as I always come here mainly for food, not for a romantic dinner for sure. The restaurant is located in the area where I often feel unsafe, but the food is so good that I always have to come back.
It almost sounds exaggerating, but true, to say that everything I ordered here is so tasty and flavorful. I have never been disappointed with anything that I ordered here. The shrimp wonton soup, the spicy wonton, and salted baked pork chop are the must. The food price and the food portion are also very reasonable.
The service is another thing that I am always impressed when eating at this restaurant. The waitresses are very friendly and attentive. Again, please don't expect anything fancy here. When I say the service is great, it is great when comparing with many Chinese restaurants where the waiters/waitresses often cannot even speak English and very short with customers. Here, the staffs always smile and are nice. And, importantly, all staffs, as I experienced so far, can speak English.
Overall, if you are in the mood for "great" Chinese food while you are in downtown Cleveland and looking for a very casual meal, this is the to-go place that you should visit. It is true that the atmosphere at Liwah (another Chinese restaurant close by) is better than this place, but the food, price, and service are not comparable to this place.