I came in for lunch with a group of 8 people and ordered a burger. When it arrived (after approx. 40 minutes) I was disgusted to see that my bun was mouldy. I pointed it out to a waitress who looked horrified, but then left the plate sitting in front of me. After everyone else had finished their meals, I was presented with a new burger - despite not being asked if I wanted an alternative.
At this point I asked to speak with a manager and a person who quite obviously works on the line there came over. He told me, "Yeah, the cook grabbed the wrong bag of buns." Why there was a bag of mouldy buns in the kitchen anyway was beyond me. He offered to comp my meal (which I had 2 bites of) and offered no apologies. Brutal and unsanitary.