I'm a huge Five Guys fan, so I was surprised when this brand new location fell so far short of standard expectations.
About two weeks ago, our party of two ordered two burgers and one order of fries. There were no orders in ahead of ours, but we still waited 15 minutes for our food. It wasn't so late to have closed the kitchen, and a few other patrons were inside eating indicating recent cooking, so I have no clue why there was such a delay with our order. There was no ketchup in the dispensers, which we requested that they refill. Also the dining area could have used a wipe down. When we finally received our food, the fries were over done and the burgers were kind of sad. At least the music kept us in decent spirits!
Perhaps managers are just getting the kinks out of a new operation, but if they continue on as they are, this location will be a detractor to the brand.