They really need to work on customer service. I placed my order online and paid online also. I went straight to the counter as I was advised to get my food a few minutes after the designated time, since I had to wait on traffic in the parking lot for 15 minutes due to the poor design for traffic flow. A manger was called over and said my meal was already picked up. I politely told him it shouldn't have since I was sent out to get it. After thinking for a minute he said I don't know what to do this order was already picked up. I remained calm and told him that they must have given it to someone else. He then proceeded to ask me for my license to verify I was who I said I was, like I was trying to pull a fast one over on him. Finally they remade my order and offered nothing for my long wait or troubles. I highly doubt I will be returning this establishment.