I've been coming here for quite some time now, both bringing clothes in for sale and purchasing. I know the drill. This most recent time I came in, the lady at the counter looked at me (with three full shopping bags of stuff) and asked if I had a return. I said no, and was confused why she would think someone would return three shopping bags full of stuff. She asked if this was my first time there, and I said no. She then said "oh, we just ask that your things be nicely folded in a basket or tote." Mind you, she hadn't yet looked in my bags and my things were nicely folded. I've never had an issue with bringing my stuff in shopping bags (I know they don't accept trash bags). The way she phrased it was very rude, particularly since I bring some pretty good stuff in. Then when she was was explaining why they didn't take my rejected items, she said I need to "clean my clothes". I have 2 cats, so a couple pairs of pants had some cat hair, but anyone with pets knows you can take something straight from the dryer out of the house and it'll still have cat hair on it. Plato's Closet took the same pants 10 minutes later so they couldn't have been too bad ?
Overall, it's a decent place to find some good stuff, especially if there's a sale. If you sell something, don't expect much money, though it's still more than if you just dropped it in a donation box (they once offered me $6 for two pearl necklaces). But don't expect much in the way of customer service. There's a decent chance you'll end up interacting with someone who acts like you're not worth their time.