Went here for Valentine's day and had HORRIBLE and rude service!! The older woman with short black hair, who is probably the owner, that was serving us was very rude. Plates and food were thrown on the table when order arrived, were dirty, and didn't bring us napkins or water even when asked multiple times. We had to flag down a male waiter to get them. No please and thank you's for anything. When she dropped the dim sum bamboo steaming bowl on the floor because she was in a rush I picked it up and handed it to her. She grabbed it and said nothing and walked away. Wow, rudeness. Also, there was a teapot on the table when we arrived that we didn't order and ended up being charged for it in the end! When we tried to ask her a question from the menu about the sauces she didn't want to explain or she didn't understand and just left, never even sent someone else to explain. If I could understand Chinese I wouldn't be asking. After we finished and we were paying by Visa she took my Visa card to insert it herself into the machine (a little weird but not life changing) but I noticed she skipped the option when it says 'hand to customer' prompt and went straight to 'ENTER TIP' WITHOUT ASKING ME!! Are tips not optional in Ontario? Why can't I choose? I told her I don't want to leave a tip, so she asked why, was the food not good? I said no, the food was fine but your service was horrible. I already paid for the food (mind you it was overpriced as it is), I don't need to pay for it twice. Just for that and being greedy I did not want to leave a tip, I was furious with the whole situation and her attitude. She insulted me after and said I was a 'special customer' in front of the other patrons. What a great way to show what a disgusting and small minded person you are. Did you? ever think if your service was good? When you screwed up the order I didn't say anything and was missing one of the dim sum orders, we didn't complain. I was willing to give her a tip even after that. But when she attempted to commit fraud with my Visa that was the last straw. No tip for you!!! Also we were a party of 2, so gratuities would not have been auto added for us I believe (only for large groups). Never again at this place!!! There are too many better choices around here to be insulted by a mean rude owner who would commit fraud to get a 2 dollar tip. The food was okay, but not good enough to tolerate her bad attitude!