I was really happy with this place when I initially got my storage unit. It was easy to set up monthly payments with one phone call. My rates were bumped up a few months in so instead of the $78 I was paying I'm paying $92 now, wasn't too happy with that.
My debit card was about to expire and I was deployed so I tried calling the number to update my card information before my payment date. I called and left messages and never received a response. I then called corporate and I guess they're going through a merger with a another company so they couldn't update my information. They told me they would leave the store a message on their computer. Still no response. Finally got someone when I called (third day of trying) asked if I could update my information, it was just my expiration date and the three digit number on the back. She insisted I do it online or I needed to come in. Ok, I can do it online but I need all of my information like my gate code and unit number which I don't remember off the top of my head. After making my roommate back home dig through all of my stuff we finally got the info only to see that I was being charged $132. A notification would've been nice.
Place is clean and secure so I can't complain there. Customer service sucks. They make you feel like you're inconveniencing them with their super busy day.