DO NOT STAY AT THIS HOTEL ESPECIALLY IF YOU HAVE A GROUP/ SOFTBALL TEAM......We just left from this hotel after two nights of bad service and unreasonable accommodations. We stayed for a softball tournament in Charlotte. The big issue that we had is that this company made an unauthorized charge on my card after I checked out because of the 3 softball teams that were there, a group of parents left trash and bottles on the back patio. Our team had clean up our area before we left, as some drunk parents continued to party. There were no damages to any part of the hotel, but they decided to charge my credit card for an extra cleaning fee. We we asked for a number to the district manager that supposedly said to charge us, the ignorant front desk clerk, Monica, would not give us the information. She then called the police on us for trespassing. After the police arrived, Monica then made it possible for us to be refunded. We let it slide that multiple people on our team had to change rooms because of broken air conditioners on day one, and I let it slide that my husband is in a wheelchair and our room was not accessible as we request and on the 3rd floor....but they wanted to try to make money off of us for trash that we bagged up?? I will never stay here again, and I advice anyone to pay the extra $20-$40 to stay anywhere else in the same area!