I made the trip in from Mississauga a few days ago to purchase a difficult to find single malt scotch. They tend to place these under lock and key and this was true that day of the Ardbeg.
As luck (at least I felt that way at the time) would have it there was a specialist taking inventory, low go the ground, right beside the cabinet. I asked him if he had a key and without looking up he droned yes and then asked left or right door while still not making eye contact.
He carefully removed a boxed bottle but strangely did not hand to me right away. Instead he rearranged the shelf with my wished purchase under his arm. He then relocked the unit and turned to face my outstretched hand.
"No I will take this to the front counter" it was clear to me that this employee had made the judgement that a 58 year old gentleman who knew the name of an expensive single malt was in fact plotting a nefarious end to a bottle of Scotland's finest.
It's employees like this, with no sales ability or couth whatsoever, that give Vintages a bad name. Luckily for us he is one of only a small handful that I have had the bad fortune to run in to.