I started writing this review in my head just a few weeks into a lease I signed for a one-bedroom duplex in the Portland historical district. There were so many issues and problems, and many of them occurred before I even moved in. I should never have trusted anyone at this company, and I don't recommend you do, either. I hate having to give this company even one star, but I don't have an option there.
The following are things I experienced personally. Your mileage may vary based on the agent you're assigned and the property you rent.
The agents are unreliable, late for scheduled appointments, and do not return phonecalls. Maintenance requests are ignored and required multiple attempts before anything was scheduled. The maintenance person is horriblly overbooked and, as a result, is not always available to schedule visits beyond a business day. Multiple requests to fix very minor issues went unanswered, leading me to repair them on my own and out of pocket. Regular maintenance to the heating/cooling system was not performed, and as a result led to a $500 electric bill in June despite the thermostat being left at 83 degrees. A hold was placed on the returned security deposit request because sufficient funds were not available in their bank account.
In short, this company conducts itself in ways which are well below an acceptable level of customer service and does little to remedy situations which arise and are reported in a timely manner. Renter beware!