The manager is incredibly rude. We were sitting on the patio and the table we're at happens to have no lights.
Our amazing waitress rolled up the shade for us, so we could have some light from the street lights and the manager comes out and rolls it back down. We asked her why we couldn't have it up, and instead of being professional and explaining that it's a policy or whatever, she starts arguing with us that there have been complaints, even though we didn't see her addressing anyone on the patio with their "complaints."
She also failed to pin it, so the shade kept flowing in the wind almost hitting people who walked by and the people at our table.
Food was great and our waitress was incredible. Corporate needs to deal with the managers customer service skills, though.
Edit: got a message from another customer who was sitting a few tables away from us who said the same thing happened to them!