I must be spoiled by Auntie Anne's because I expected New York Pretzel to taste warm, fresh, and delicious however I was greatly disappointed. Usually my family and I are devouring and fighting over the warm, yummy pretzels but at New York Pretzel, no one even wanted to finish our pretzel. It was disgusting.
I ordered the cinnamon sugar sticks with icing as well as some wannabe almond flavor. It does not even compete with Auntie Anne's (and no I do not work at Auntie Anne's, lol). The pretzel was kept in a warmer however it did not taste fresh but tasted old and stale, as if it had been kept in the warmer for longer than the allowed time. The pretzel was flavorless even though it was covered in sugar. It could not mask the fact that the dough beneath was too dense with a disgusting texture. It was not even chewy but just flavorless dough with too much baking soda.
Never again.