We were thrilled when Taco Mac came to Charlotte. However, we ate at the University location twice. The service was horrible. The food was greasy. The second trip was in response to a complaint that we called in to the restaurant. Even then, nothing improved. It is real sad to see the Taco Mac of the 1980s is now gone. The present day, cookie-cutter Taco Mac is just pathetic.
Addendum: As you can see, my review was responded to by one of their staff. Well, I think it is all an empty gesture. Avoid the Taco Mac of today. It is NOTHING like the ones that used to be scattered around Atlanta in the 1980's. As for the response from Taco Mac, I see lots of them from the staff of Taco Mac on various reviews. So, here's some food for thought:
1 - Our second visit was because of a poor, disgusting visit the first time. It was VERY apparent NOTHING had changed between the two visits. Why would I accept a second comp visit only to rack up a THIRD horrible experience? Fool me once, shame on me. Fool me twice, shame on you. Fool me a third time, I am just a f*****g idiot for going back again.
2 - Instead of posting, "gee, we are sorry" comments, HOW ABOUT FIXING THE PROBLEMS YOUR CHARLOTTE LOCATIONS SEEM TO HAVE????? The Huntersville location has already closed. It should only be a matter of time before the University and South Park locations likewise close. I work in customer service myself, and I have to say that your responses and comp trips are USELESS unless you FIX THE PROBLEMS!!!