Unprofessional!!! As people, I like these providers, but as providers, I need to be able to count on them, and I have to say that I can't.
I am so tired of Ocotillo Family Medicine's unprofessional behavior! I have been tolerating it for about 5 - 6 years... I'M DONE!!!
This was the last straw:
I went in 1 month early, to refill medications.
I waited the allotted 10 days after my visit, and never received my mail order RX. I called my RX provider and they said they never received the order from the Dr and will fax them.
2 days later, I still don't see a refill online for this medication and call my provider myself, Dr. Laura Leal.
She is out of town now and the medical asst. says there's no record that I discussed that specific medication with the Dr. Leal and wants me to come in and see Dr. Holland in "5 days". Even though she knows I was there just weeks earlier, and that Dr. Leal and Dr. Holland have prescribed it for me consistently over the past 5 years.
UGH!!!! This is their mistake!!! Dr. Leal forgot to document our talk about this medication because we started talking about another subject..
I made sure to schedule my appt early enough so if there is a mistake, I still had time to work it out, which is a good thing because there was a mistake!!!
I asked the medical Asst. to speak with Dr. Holland and see if he would fill it for me since I was an established patient and also because of a recent tragedy in my family. He would not do it.
I finally got an appointment for tomorrow after giving "a tone", but it's in a different office, with a Dr. I don't know.
It will take 1 day to go to the Dr, 1 day to have them fax my medication, 3 days for my RX mail order provider to process it, and 5 days to receive it in the mail, with the best outlook... That's minimum 10 days! I will be out of medication before I receive the new prescription.
Also, Ocotillo Family Medicine will only refill 3 prescriptions at 1 time, so if you have more, you will need 2 appointments.
This is so unprofessional! Our Doctors are supposed to take care of us!
This is not the first time I've had these kind of issues with this provider, which is why I planned ahead. I am unfortunately making a change.