This place is awful. I will never buy another warranty again! Geek squad is the worst. They tell you your item is ready for pick up but you have to schedule that. I call the number left on my voicemail and I have been on hold for 25 minutes and counting. I finally got a hold of someone and they're scheduling a pick up. I just need to pick it up I don't need to be shown how to use it?? It's no wonder we're using Amazon now.