I would recommend that you ignore some of the older reviews as this location has definitely improved over time. I used to constantly have errors with my orders; missing sauces, no straw, wrong side, etc. But I started going here again recently and boy have the cleaned up their act. Their employees are very nice and respectful. Over the few recent times I've been there my orders have been 100% correct.
I'd honestly recommend to stay away from the chicken since I've heard many negative remarks about their chicken. Their burgers are great, I'd recommend the Big Carl or whatever the special is.
Oh and try to find coupons, they are a bit pricey... but you do get a lot of food for what you pay.