I am an artist and shop at art stores quite a lot. There is an ever-increasing ease of shopping online, for easier service and candidly better prices.
In spite of this, I try to shop locally to support. So I went to AZ Art Supply on Friday afternoon. I arrived close to closing time, (I was told this three times before I reached for a cart) and proceeded to look to restock my art studio. Candidly, I was looking to splurge.
I felt rushed and disrespected the entire time I was in the store. They weren't interested in me as a customer, but rather getting the store shut down and me pushed out.
By the time I made it to the register, with not even close to what I was going to purchase, I was frustrated. I was "greeted" with, "We are trying to close up", I then responded with "Yes, I am aware of that as everyone one of the employees me this". I asked to speak with a manager, and Michael who was the rudest to me said he was the manager.
I then decided NOT to purchase my items and ask for the owner's information.
I called back today and asked for the owner or a manager I could speak with; initially, the person I spoke with got agitated with me even though my tone and words were even and not aggressive. He then hung up on me. I called back and was forwarded to I'm assuming a manager who did listen to my concern.
I won't go back to AZ Art Supply because they took the service OUT of Customer service. Oh yeah, Friday night after leaving AZ Art, I drove 20 minutes away from AZ Art and shopped at Jerry's Artarama of Tempe.
I see that a Susan has responded to my review from over a month ago.
My name isn't Mike and your response does not reflect that you read my review OR understand customer service for me or Mike.