I have been a customer of this storage facility for several years. The customer service just gets worse and worse. I'm seriously constantly surprised by the way they handle things. It's outrageous. A few Saturdays ago I went to the storage unit to get some holiday items out of storage. When I arrived and looked for the carts to help me move the items I noticed that two of them were locked to the stairwells. Considering I have never seen this before I went to the office to find out if I needed a key or something. The girl behind the counter was very impatient with me and told me that she had just left an open cart near the elevator. I informed her that I had looked in the hallways for both buildings but didn't see anything. She remained firm repeating the same sentence over. So I went back. after about 15 minutes of searching I found it under the stairwell of the building she said it was in front of the elevator. I just feel like there's no cost to being nice and friendly.
Last Sunday, I realized that I had the wrong key to my unit, and the office was closed so I tried to purchase a lock cutter so that I could access my unit. Unfortunately the lock that was put on my unit can not be cut with lock cutters. So I waited until the office was open to contact them. I thought that they may have left one of my keys in my file. It was a long time ago but I was pretty sure she only gave one key. I remember thinking that it would be good in case I lose it. The girl was again immediately unfriendly and impatient with me. She informed me that I'm not allowed to cut my own lock as per my lease (I did not know that) and the only thing I can do is wait until next Thursday and they will cut it for a $50 fee. This is just outrageous. I swear this place comes up with new ways to screw over their long time customers. It's so unfortunate. They know that you don't want to move all of your stuff so they take advantage. It's very frustrating.
Another issue I have is that I asked if I could speak to a manager the girl on the phone replied that she is the manager. I asked her if there was anyone else that I could talk to and she said that she would not give me her manager's phone number but I could call corporate. So fine. Instead I'll just express myself via online reviews. At least this way I can hopefully help someone else avoid the mistake I made by putting my stuff in this storage place.