I have been coming here for 4 years now, and every month i get gels or refills. The staff are all amazing! Always up to date on what is trending, always very accommodating. I have had Helen, mary and Tea, they are all great. Tony is always smiling, the customers love him. If you notice the negative comments are from people who either show up late, don't make appointments or have no patience. It is not the salon or the nail techs fault if there previous appointment showed up late, therefor putting them behind. I have been there when clients show up hours late, and they still fit them in!