Sales and service review.
Used Car Sales: Went to buy a used car at Team Ford/Lincoln during the summer. Met Rolando. I made an offer but they said their price was low and countered with only a $300 reduction...ok, no biggie ended up leaving. A couple months later, saw another car. Made an offer a couple thousand less, they accepted it! No counter or anything. I was in and out in under 1 hour!
I guess i am jaded from car dealerships always telling me they're only making pennies on their cars and haggle you for 4 hours. Was pleasantly surprised at Team Ford. Rolando, James in finance and i think her name was Kathleen or Kimberly in title dept, all did a great job, returned phones calls and followed up on all paperwork. I would highly recommend!
Service: Took my 2008 Escape into Team Ford for some warranty work. Made the appointment over the phone. When i showed up a couple days later, they got me in and quoted me 2-3 hours. They actually completed it in about 1.5hrs. Service guy was very nice.