Another plumbing company discovered a problem with my sewer line beneath my slab foundation and tried using scare tactics to do an immediate repair. I called Benjamin Franklin and another company for second opinions. What set Benjamin Franklin apart was their employee, Jason, that showed up. He did his inspection, explained in detail what the problem was and what was needed to make a proper repair. He also explained that it wasn't the dire emergency the other company was claiming. A few weeks later, at a mutually convenient time, the Benjamin Franklin crew showed up to make the repair. (Andrew, Craig and one other person) They again explained the steps they were taking to make the repair and kept me appraised throughout the two day project. I will use this company for my future plumbing needs.