Okay, I've been holding back on this one.
For three years I have been coming here dropping off my collared work shirts. Over that time, the wheels have started falling off this place In my original review, I mentioned how management tries hard and when they goof, they try and fix it. Let me give you two examples.
After writing my original review, four of my shirts started developing tiny holes on the back collar. Pin size, all in the same place, right rear. After a few cleanings, the holes became pencil size. Well, I complained and was given a nearly two hundred dollar credit for the damage. They didn't replace the shirts. But I felt at the time an effort had been made to reach out and make amends. Hence, my original Three Stars (now lowered to One).
A year later, after I replaced the shirts, my new ones started developing stress tears on the breast pockets. I thought, what the...#$&%! So I pointed it out and they said I must be doing something to the pockets to cause the rip.
They offered me a $85 credit toward future cleaning after damaging five shirts!! I took the credit and decided to move on. Not surprisingly, many of my co-worked have experienced similar problems. I feel for fellow Yelp friend Esther. If they had damaged one of my suit... well Caveat emptor.
I say never again!