After making 6 calls, leaving 4 messages to local auto glass shops, I had only spoken to one actual human being, quoting a fair price, but unable to schedule for 4 days. Businesses just aren't run well anymore.
Frustrated, I gave up for a moment, and ran some errands.
Then I got a call from Crystal, opening with an apology for not answering my first call.
She quoted me a better price, then said exactly what I wanted to hear "how about 1pm, today". Perfect. I was so happy with the impression I got in just a short phone conversation, I called back and added a second repair that I initially was going to do myself.
She greeted me at the door, spoke to me like an old friend, not a customer, and offered a ride to get some food. You can't teach real service like that. The work was done right, the pricing was fair, she even gave me a extra part "at cost" that was unexpected, even though I was the one who had neglected to consider needing it.
If you are reading this, you are weighing your options.... STOP.
This is your option!!!