Phenomenal customer service! We bought a dining set last October and a few months later found some cracks on the table top. Called the store who put me contact with Scott from customer service, they sent a replacement top out no questions asked. Fast forward to August, we noticed similar cracks in the top on the new top. When I called Scott again he was more than apologetic and confirmed having an issue with this specific table top manufacturer. Rather than give it another try he suggested we go to the Gilbert store and pick out another top style, again no questions asked. The staff in the store were great too! We picked out the top and it was delivered a few days later. Great service all the way around!