I rented a car for one day just to go on a trip to old Vegas. I rent vehicles regularly for work so I am careful to not agree to any additional charges and always double check my contract. When I dropped the car off, the attendant was upset that I wanted a receipt. He made me wait at the drop off then go to the booth as well. When I told them there were 16.00 in excess charges he stalled for a while and then told me I had to call customer service and gave me the number. They get away with this because we all need to catch FLIGHTS! I contacted "outsourced" customer service who assured me the credit would be adjusted to my credit card bill and gave me a case number. About a week later, after another inquiry, they sent me a response explaining what the charges were for. I sent back 5 emails stating I had not consented to additional services with no response. I have since contacted my credit card company and will be filing complaints with the FTC and BBB as to their Unfair, Deceptive, and Fraudulent practices. They rip you off for small amounts and know your time is worth more than $16.00 but it's the principal! Everyone ripped off needs to exert the effort to shut this crap DOWN