I've been here a handful of times. They're generally friendly and the food is bang on. If you like scrumptious pies and/or sweet lovely desserts, this is your place. I really like the spongy cake with the coconut stuff all over it.
They lose two stars for the entirely disgruntled rotund redheaded girl. I seriously don't know what her problem is. I've dealt with her three times now. The first time she was a bit rude which was fine. Whatever.
The second time I asked a few questions about coffee beans. She said point blank she didn't know anything about the beans, couldn't offer a suggestion when all I asked for was a "dark roast." I had to literally try to pull out information out of that little head of hers. Then the owner or who I thought was the owner sat down. Ta da, then a 180 happened. It's like she recovered from amnesia and offered a dark coffee blend. LOL
I sighed to myself and thought maybe she was having an off day.
Yeaaaah, nope. I got a coffee today. She literally did not want to serve me. She made me repeat my order twice and was atrociously rude in demeanor, tone and gesture.
Train your staff. It's really not that hard to hand over a coffee with a smile and recite some basic knowledge about your products.
Hell, I'll take simple neutrality and info cards.